Contact Pernsole
We answer every message ourselves, usually within one business day. Pick the channel that suits you and we will be in touch.
Pernsole customer care
Visit / Write to us
Ban Hang Cho, Xim Vang, Bac Yen, Son La, Vietnam
Call us
Email us
Business hours
- Monday – Friday: 9:00 – 18:00 ICT
- Saturday: 9:00 – 12:00 ICT
- Sunday: closed
How to reach us
To help us answer quickly, please write to the right place — or to one address with your order number, and we will route it for you.
- Orders & shipping enquiries — email [email protected] with your order number in the subject line.
- Cancellation requests — within 12 hours of ordering. See our Cancellation & Order Modification Policy.
- Returns & refunds — within 30 days of delivery. See our Refund & Return Policy.
- Privacy & data requests — see our Privacy Policy or write to the same email above with the subject “Privacy”.
- Press & wholesale — same email, subject “Press” or “Wholesale”.
We respond within 24 business hours.
If you have not heard from us within two business days, please check your spam folder — replies sometimes land there. You can also call the number on the left during business hours.